Tag Archives: Troubleshooting
News You Can Use
Well, many apologies to all of you who are waiting to get an email from me; mid-September, we migrated here in Stowe from Follett (yuck) to Koha (yay!), and while it has gone well, I am behind. So: I know … Continue reading
Troubleshooting: transfering to an iPod
With the new ability to transfer WMA format audio books to an iPod using a PC, it can get a little tricky! If you have a patron who is having trouble getting a WMA file onto an iPod using a … Continue reading
Tagged iPod, Troubleshooting
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Troubleshooting: Downloads
If a patron asks you about error code 80040812, the message the patron received should have read: “Failed call to fulfill the title – the fulfillment limit for requested title has been reached” It simply means they’ve had their three … Continue reading
Trouble with Holds, again
Please let me know if you have gotten reports from patrons that their holds are missing when they go to retrieve them online after receiving an email and you’ve ruled out the points in the previous post. I have had … Continue reading
Tagged OverDrive, Troubleshooting
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Troubleshooting: Missing Holds
Do you have a patron who received notification that a hold is in for them, but when they log in to their account, the hold isn’t there to pick up? OverDrive says the two most common reasons for this are: … Continue reading
Tagged Troubleshooting
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Good Words for OverDrive Support
A note from one of our librarians: I wanted to tell you how helpful the tech people have been. I have a very sweet young man who is really into physics, and he was frustrated that he couldn’t get Overdrive … Continue reading
Tagged Patrons, Training, Troubleshooting
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Helping your patrons find what’s in
Did you know there is an easy way to get a list of only what has a copy immediately available to check out on Listen Up! Vermont? From the home page, click on “Advanced Search.” You’ll see at the bottom … Continue reading
Tagged Collection, Troubleshooting
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Helpful Resources for Troubleshooting; More on Training
You — and your patrons — might be interested in taking a look at the Alachua County Library’s Help/Policies and Procedures page for their OverDrive account. It’s full of clear Frequently Asked Questions, many of which correspond with our borrowing … Continue reading
Tagged Training, Troubleshooting
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Troubleshooting: Missing Items In Your Basket
Have you had a book that you’ve put it into your basket on Listen Up! Vermont, only to go to checkout and receive a message that there is nothing in your basket? OverDrive says that such problems usually arrive when … Continue reading
Tagged Troubleshooting
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Troubleshooting "Brisingr", or other corrupted titles
If you or a patron have had trouble with Brisingr (as one of our GMLC members did), here’s OverDrive’s advice: We were aware of corrupt title and have replaced the source files. The title should download and play without any … Continue reading
Tagged downloads, Troubleshooting
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