Category Archives: Troubleshooting
>Adobe reader or other program opening e-books instead of ADE?
>Have you or your patrons come across a message like this: Adobe Reader could not open title of e-book acsm because it is either not a supported file type or because the file has been damaged? If so, this means … Continue reading
Posted in ebooks, error codes, Troubleshooting
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>Error message: Loan info is wrong
>If your patrons get the following error message on their e-reader: “Loan info is wrong” Be sure to have them do the following: First, check to see if the device is compatible with overdrive e-books by having them go to … Continue reading
Posted in e-reader, error codes, Troubleshooting
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>Spring Forward!
>Recently on the New Hampshire downloable books listserv, the following message arrived: “Expired titles are remaining (inactive) attached topeople’s accounts not allowing them to retrieve their new holds (ifthey’ve maxed out their three checkouts). Our patrons are complainingthat they are … Continue reading
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Nook Instructions I would like to thank Nancy from the Springfield Library for providing this excellent info sheet for your patrons who may be interested in putting an e-book on thier nook. You can access it by clicking on the … Continue reading
Posted in devices, ebooks, Listen Up, Uncategorized
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>OverDrive: The Three Steps to Solve Almost Any DRM Problem
> The support questions we receive for Listen Up! Vermont, powered by OverDrive, almost always fall into the category of problems related to Digital Rights Management, or DRM. You can help your patrons be successful in resolving their issue by … Continue reading
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OverDrive Media Console iphone app
For those you and for your patrons who have been having trouble with the new OverDrive Media Console for i-Phone app that supports e-books: If you have downloaded an e-book directly to this app and its library remains empty, there … Continue reading
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OverDrive’s Open Training Month
September is Open Training Month for OverDrive, and we encourage staff from all of our member libraries to sign up and take advantage of the course offerings. As with other trainings offered by OverDrive, you can take the training anywhere … Continue reading
Posted in Listen Up, mp3, OverDrive, Training
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OverDrive: The Three Steps to Solve Almost Any DRM Problem
The support questions we receive for Listen Up! Vermont, powered by OverDrive, almost always fall into the category of problems related to Digital Rights Management, or DRM. You can help your patrons be successful in resolving their issue by suggesting … Continue reading
Posted in DRM, Listen Up, OverDrive, Troubleshooting
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Sandisk Sansa Clip on Sale at Woot.com
For those of you offering or thinking about offering mp3 players for your patrons or students to borrow, woot.com has on sale today refurbished Sandisk Sansa Clip 2GB mp3 players for only $12.99 plus $5 shipping. Normally, these players retail … Continue reading
Posted in devices, Listen Up, OverDrive
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The iPhone app for OverDrive is here!
For those of us with downloadable audio patrons with smart phones, OverDrive has finally released the app for the iPhone (link to iTunes store), joining the app for the Blackberry, Windows Mobile phones, and for Android phones, all of which … Continue reading
Posted in iPod, Listen Up, OverDrive
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