Agenda for the 9/25 vokal Meeting

vokal
25 Sept 2009
Agenda
Please arrive early for snacks & chat, so that we may start promptly at 9:30. As always, participants are more than welcome to Skype in; simply log in to your Skype account by 9:25 and Stephanie will include you in the conference call. If you have never Skyped into a meeting before, please [...]

Troubleshooting: transfering to an iPod

With the new ability to transfer WMA format audio books to an iPod using a PC, it can get a little tricky! If you have a patron who is having trouble getting a WMA file onto an iPod using a PC (and there is no Mac involved!), they might want to try the following steps:
We [...]

Troubleshooting: Downloads

If a patron asks you about error code 80040812, the message the patron received should have read:
“Failed call to fulfill the title – the fulfillment limit for requested title has been reached”
It simply means they’ve had their three downloads, and that they will need the downloads reset. Each library should be able to do this [...]